FAQ about fees and bookings:

What is BWRT?

BWRT® (BrainWorking Recursive Therapy) is a structured, solution-focused approach that works with the way the brain processes and responds to distressing experiences. It can be helpful for concerns such as anxiety, phobias, unwanted thoughts, low self-confidence and the emotional impact of difficult experiences. Rather than requiring you to repeatedly talk through every detail of the past, BWRT® focuses on helping you develop a different response to thoughts, memories or situations that are currently affecting you. Sessions are collaborative, practical and tailored to your individual needs, with the aim of supporting meaningful change in a safe and supportive counselling environment.

How do I book a counselling session?

Session bookings can be made by phone call or WhatsApp (064 556 4991) or via email (karla@counsellingwithkc.co.za).

For your convenience, you may also use the automatic booking system, which can be accessed through this link: https://karlacloeteregisteredcounsellorlcounsellingwithkc.setmore.com/karla

Bookings available for online and in-person counselling in Waterkloof, Pretoria.

How do I pay for a counselling session?

We have a card machine available on the premises, and clients can pay after each session. If you prefer to pay via EFT, we ask that you please do so and send it as a POP before your session begins!

Do you accept medical aids?

We run a cash-based practice. We provide our clients with detailed invoices that they can submit to their medical aids and be reimbursed directly.

Do you have parking at your Pretoria office?

Yes, we have a gated parking area that you are welcome to use. All vehicles are parked at your own risk.

What is your cancellation policy?

I have a 24-hour notice cancellation policy. This means that if you cancel an appointment without atleast 24-hours notice, you may be charged a fee.

What platform do you use for online counselling?

For online or telehealth counselling, I use Google Meet as it is quite secure, and the business plan means there is no time limit.

What languages do you counsel in?

I offer my services in English and Afrikaans.

What are your business hours?

My hours are currently as follows:

Tuesday 17:15-19:00

Wednesdays 17:15-19:00

Saturday 09:00-14:00

Some clients who have very demanding jobs and odd working hours are welcome to discuss additional times with me if they would like.

What is a sliding scale spot?

Mental health care can be expensive! We understand that not everyone has access to medical aid or finances, but that doesn’t make you any less deserving of care and support!

Sliding scale spots are “pay-what-you-can” services. The name says it all! When requesting a booking with me, you can fill out the form below and attach it to your email. Then you will be able to pay what you can afford and be empowered to access counselling!

Please note: filling out the form and inquiring does not guarantee acceptance of your proposed rate. This is an ongoing discussion between you and the registered counsellor if you become a client. There are also a limited number of pay scale spots available at any given time!

Still have questions? Check out our frequently asked questions page or feel free to email me.